Privacy Policy of Tome & Torque

At Tome & Torque, located at 16-22 Lansdowne Street, East Melbourne, Victoria, 3002, Australia, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our online platform and car repair services.

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This includes your name, email address, phone number (+61483876701), physical address, vehicle make, model, year, and registration details. We collect this when you make an inquiry, a booking for services such as engine diagnostics, routine maintenance, brake repair, tire services, auto detailing, oil changes, transmission repair, or battery replacement, or register on our site.
• Technical Data: This includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our site, products, and services. This includes details of your visits to our site, pages viewed, time spent on pages, and navigation paths.
• Communication Data: Any information you provide when communicating with us via our contact forms, email ([email protected]), or phone.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To schedule and confirm your appointments for services like engine diagnostics, routine maintenance, brake repair, tire services, auto detailing, oil changes, transmission repair, and battery replacement.
• To Communicate with You: To send you appointment reminders, service updates, and respond to your inquiries.
• To Improve Our Services: To understand how our site is used and to enhance the user experience and the quality of our auto repair services.
• Marketing: To send you promotional offers and information about new services that may be of interest to you, where you have consented to receive such communications.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our site, conducting our business, or serving you, such as booking system providers or IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via a prominent notice on our site of any such change in ownership or control of your personal information.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include physical, electronic, and procedural safeguards designed to protect your data from unauthorized access, use, alteration, and disclosure.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the physical address provided above.

Cookies

Our site uses "cookies" to enhance your experience. Cookies are small files placed on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Links to Other Websites

Our site may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by mail at our address:

Tome & Torque

16-22 Lansdowne Street,

East Melbourne, Victoria, 3002

Australia